Terms & Conditions

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction and Acceptance

Welcome to Friensy Mobile. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Friensy Mobile ("Company," "we," "us," or "our") regarding your use of our website at https://friensy-mobile.com and the purchase of tourist SIM cards and eSIM services for use in Oman.

By accessing our website, creating an account, or purchasing our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.

2. Company Information

Legal Business Name: Friensy Mobile
Registration Number: 12972027
Registered Address: Apt. 410 63 Nickolas Close, Lake Rowenamouth, TAS 2367, Oman
Email: support@friensy-mobile.com
Phone: +963433223041
Operating Hours: 24/7 Customer Support

3. Definitions

4. Eligibility and Account Registration

4.1 Age Requirement

You must be at least 18 years old to purchase our products and services. By using our website and services, you represent and warrant that you are 18 years of age or older.

4.2 Account Creation

To purchase certain products, you may be required to create an account. When creating an account, you agree to:

4.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activity.

5. Products and Services

5.1 Product Descriptions

We strive to provide accurate product descriptions, including:

While we make every effort to ensure accuracy, we do not warrant that product descriptions are error-free, complete, or current.

5.2 Product Availability

All products are subject to availability. We reserve the right to:

5.3 eSIM Compatibility

eSIM services require compatible devices. You are responsible for verifying that your device supports eSIM technology before purchase. We are not liable for purchases made for incompatible devices.

5.4 Network Coverage

Network coverage is provided by our telecommunications partners in Oman. While we provide information about coverage areas, actual network performance may vary based on:

6. Orders and Purchases

6.1 Order Process

When you place an order:

  1. You submit an offer to purchase products at the stated price
  2. We send an order confirmation email (this does not constitute acceptance)
  3. We accept your order when we process payment or ship the product
  4. A contract is formed upon our acceptance of your order

6.2 Order Confirmation

You will receive an order confirmation email containing:

6.3 Order Modifications and Cancellation

Orders can be modified or cancelled:

7. Pricing and Payment

7.1 Pricing

All prices are displayed in US Dollars (USD) and include applicable taxes unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders already placed.

7.2 Payment Methods

We accept the following payment methods:

7.3 Payment Processing

Payments are processed through secure third-party payment processors. We do not store credit card information on our servers. By providing payment information, you:

7.4 Failed Payments

If payment fails, we will notify you and may:

8. Delivery and Activation

8.1 eSIM Delivery

For eSIM purchases:

8.2 Physical SIM Delivery

For physical SIM cards:

8.3 Delivery Delays

We are not liable for delays caused by:

8.4 Service Activation

Services activate according to the following timelines:

9. Service Usage and Restrictions

9.1 Fair Usage Policy

"Unlimited" data plans are subject to fair usage policies:

9.2 Prohibited Activities

You may not use our services for:

9.3 Service Suspension

We reserve the right to suspend or terminate services if you:

10. Validity Period and Renewal

SIM cards and eSIM plans have specified validity periods:

11. Refunds and Returns

Please refer to our separate Refund Policy for detailed information about refunds and returns. Key points include:

12. Intellectual Property Rights

12.1 Our Property

All content on our website, including but not limited to:

are the property of Friensy Mobile or our licensors and are protected by copyright, trademark, and other intellectual property laws.

12.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

13. User Responsibilities

As a user of our services, you are responsible for:

14. Limitation of Liability

IMPORTANT: Please read this section carefully as it limits our liability to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14.1 No Warranty

We disclaim all warranties, express or implied, including warranties of:

15. Indemnification

You agree to indemnify, defend, and hold harmless Friensy Mobile, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

16. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect, use, and protect your personal information as described in the Privacy Policy.

By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy, including:

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Oman, without regard to conflict of law principles.

17.2 Dispute Resolution

In the event of any dispute arising from these Terms or our services:

  1. Informal Resolution: Contact our customer support to attempt informal resolution
  2. Mediation: If informal resolution fails, parties agree to attempt mediation
  3. Arbitration: Unresolved disputes shall be settled by binding arbitration in Oman
  4. Jurisdiction: Courts of Oman shall have exclusive jurisdiction

17.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or representative proceedings.

18. Force Majeure

We shall not be liable for failure or delay in performing obligations due to events beyond our reasonable control, including:

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Friensy Mobile regarding the use of our services and supersede all prior agreements and understandings.

21. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

22. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms to any affiliate or successor in interest without your consent.

23. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

24. Contact Information

For questions, concerns, or notices regarding these Terms and Conditions, please contact us:

Friensy Mobile - Legal Department
Email: support@friensy-mobile.com
Phone: +963433223041
Address: Apt. 410 63 Nickolas Close, Lake Rowenamouth, TAS 2367, Oman

Business Hours: 24/7 Customer Support
Response Time: Within 48 hours on business days

25. Acknowledgment

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES.

© 2025 Friensy Mobile. All rights reserved. Registration No: 12972027