Privacy Policy

1. Introduction

Welcome to Friensy Mobile ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://friensy-mobile.com and use our tourist SIM card and eSIM services in Oman.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Company Information

Business Name: Friensy Mobile
Registration Number: 12972027
Address: Apt. 410 63 Nickolas Close, Lake Rowenamouth, TAS 2367, Oman
Email: support@friensy-mobile.com
Phone: +963433223041

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Purchase SIM cards or eSIM plans
• Create an account on our website
• Subscribe to our newsletter
• Contact customer support
• Fill out forms on our website

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Passport details (for SIM card registration as required by Omani telecommunications regulations)
• Travel dates and accommodation details (for delivery purposes)

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages viewed and time spent on pages
• Device identifiers
• Geographic location (general city/country level)

3.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through our cookie banner and your browser settings.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To process and fulfill your SIM card or eSIM orders, including activation, delivery, and customer support
• Payment Processing: To process transactions securely and prevent fraudulent activity
• Communication: To send order confirmations, activation instructions, service updates, and respond to inquiries
• Regulatory Compliance: To comply with Omani telecommunications regulations requiring SIM card registration
• Website Improvement: To analyze user behavior and improve our website functionality and user experience
• Marketing: To send promotional emails about new products, special offers, and travel tips (with your consent)
• Security: To protect against unauthorized access, fraud, and other security threats
• Legal Obligations: To comply with applicable laws, regulations, and legal processes

5. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (service delivery)
• Consent: You have given explicit consent for specific processing activities (marketing communications)
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, website analytics)
• Legal Obligation: Processing is required to comply with legal requirements (SIM registration laws in Oman)

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

6.1 Service Providers

• Payment processors (for secure transaction processing)
• Telecommunications partners in Oman (for SIM activation)
• Delivery services (for physical SIM card delivery)
• Email service providers (for communications)
• Web hosting and analytics providers

6.2 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with Omani telecommunications regulations
• Response to lawful requests from government authorities
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including Oman and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (for US-based providers)
• Adequacy decisions by relevant data protection authorities

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active plus 3 years after account closure
• Transaction Records: Retained for 7 years for accounting and tax purposes
• SIM Registration Data: Retained as required by Omani telecommunications law (typically 5 years after service termination)
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Anonymized after 26 months

9. Your Privacy Rights

Depending on your location, you may have the following rights:

9.1 General Rights

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing under certain circumstances
• Withdraw Consent: Withdraw consent for marketing communications at any time

9.2 GDPR Rights (EEA Residents)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

9.3 CCPA Rights (California Residents)

California residents have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to deletion
• Right to non-discrimination for exercising CCPA rights

9.4 Exercising Your Rights

To exercise any of these rights, please contact us at support@friensy-mobile.com or +963433223041. We will respond to your request within 30 days.

10. Security Measures

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Encrypted data storage

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Cookies Policy

We use the following types of cookies:

You can manage cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

12. Third-Party Services

Our website integrates with third-party services that have their own privacy policies:

• Google Analytics: Website traffic analysis - Privacy Policy
• Facebook Pixel: Advertising and analytics - Privacy Policy
• Google Tag Manager: Tag management - Privacy Policy
• Payment Processors: Secure payment processing (we do not store credit card information)

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

14. Marketing Communications

With your consent, we may send promotional emails about:

• New SIM card plans and services
• Special discounts and offers
• Travel tips for visiting Oman
• Company news and updates

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at support@friensy-mobile.com
• Updating your preferences in your account settings

Please note that unsubscribing from marketing communications will not affect transactional emails (order confirmations, activation instructions, etc.).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email or prominent website notice
• Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Information

17. Complaints and Dispute Resolution

If you believe your privacy rights have been violated, you have the right to:

• Contact us directly to resolve the issue
• File a complaint with your local data protection authority
• Seek legal remedies under applicable data protection laws

We are committed to resolving privacy concerns promptly and transparently.

© 2025 Friensy Mobile. All rights reserved. Registration No: 12972027